Even small mistakes and problems can make sure that your sanding machine is not ready for operation. It can often take hours or even days for a service person to be in the factory floor due to distance and availability. The new Heesemann Virtual Service Solution enables fault diagnosis and problem solving in real time: With your smartphone or tablet (Android / iOS) you can send us live information. Together with you, our technicians analyze the situation online, identify sources of error and guide you through the measures to be taken step by step. On-screen marking and document submission are easily and immediately possible thanks to the Virtual Service Solution. Thus, our service technicians are available for you virtually at any time, thus minimizing your downtime.